Services
How to Get Support
Use our Support Request Form to request assistance, and a Technical Support Professional will contact you at your preferred time. You can choose between telephone or chat support—it’s up to you.
Chat Support: A technician will email you at your requested time with instructions to start the chat.
Telephone Support: A technician will call you at your scheduled time.
Regardless of your choice, a remote connection to your device can be provided upon request.
Remote Support Services
With your permission, we establish a secure remote connection to your computer via the Internet. Our technicians can move your mouse, type on your keyboard, and view your screen to provide support. The connection is completely safe, and you always have full control to allow or deny access at any time.
Remote Data Backup and Restoration Services
Based on your schedule, we will remotely connect to your computer to back up your important documents, photos, music, and bookmarks. These files are securely saved to an external device for safekeeping. If you ever need to retrieve a file from the backup, we can remotely reconnect and restore it for you.
Remote Virus and Spyware Removal
Remove pop-ups, viruses, spyware, malware, and Trojans that slow down your computer’s performance. We can also recommend and install internet security software to keep your system secure and running smoothly.
New Computer and Device Setup
If you need a new printer, scanner, or webcam installed, we can save you the hassle by setting it up for you remotely.
Software Installation and Removal
We remotely install and configure your new software for you.
Other Services
- Transfer Data from One Computer to another
- Assistance with Password Resets
- Optimize a Slow Computer’s Performance
- Setting Up a New Email Account
Our Guarantee
We will run diagnostics and make every effort to resolve your computer issues—if we can’t fix the problem, you’ll receive a full refund.